🗓 Effective Date: 16-September-2023

Thank you for shopping at Tazah Global’s partner store Shop Smart Emirates. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By making a purchase on our website, you agree to the terms of this policy.

🔄 Replacement Eligibility

✅ Product Eligibility

As a responsible company, Tazah Global wants to ensure that the product received by the customer is in its original condition and is not incorrect, broken, or faulty. If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement.

⏳ Timeframe

You must request a replacement within 3 days from the date of delivery. After this period, we are unable to process any replacement requests.

📦 Replacement Process

📝 Initiation

To initiate a replacement, please share a 📹 video of the incorrect, faulty, or damaged product with our customer support team within the eligible timeframe. In many cases, the issue may be related to product usage, and our team can guide you on how to resolve it. If we determine that the product is indeed faulty, the following options are available:

📍 Option A

  • Ship the incorrect, faulty, damaged, or broken product in its original packaging (📦 Original Product Box and All Accessories) to our warehouse at:

    🏢 Tazah Global LLC, Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE

  • Within 2 working days of receipt of the product, we will ship the replacement to you free of charge.

🚚 Option B

  • We will schedule a replacement within 14 working days.

  • Please pack the product (📦 Original Product Box and All Accessories) for the courier to pick up and provide you with the replacement.

⚠ Please note that we do not offer a replacement for "change of mind."

💰 Refund

We do not have a refund policy.

📞 Contact Us

If you have any questions or concerns regarding our Replacement Policy, please contact us at:

📱 WhatsApp: +971 56 143 6097
📍 Mailing Address: Warehouse # 13, Plot # 4488, Al Sajaa Industrial, Sharjah, UAE

📜 Please retain your order information and any relevant documentation, as it may be required to process your replacement request.

🗓 Last Updated: 16-September-2023