At Shop Smart Emirates, we are committed to delivering your orders in a timely and efficient manner. Please read our Shipping Policy to understand our shipping process and delivery timelines.

1. Shipping Timeframe ⏰

We process all orders within 5 business days of receiving your payment. Once your order is processed, it will be shipped to the delivery address you provide at checkout.

  • Business days do not include weekends or public holidays.
  • Orders placed on holidays or weekends will be processed on the next business day. 📅

2. Shipping Locations 🌍

We currently offer shipping within the United Arab Emirates. If you are located outside the UAE, please contact us at shopsmartemirates@gmail.com 📧 to inquire about international shipping options.

3. Shipping Methods 🚚

We use reliable shipping partners to ensure your order arrives safely. The shipping method will be chosen based on your location and the size of your order. You will receive a tracking number once your order has been shipped, allowing you to track your package.

  • Standard Shipping: Delivery within 5 business days from the date of shipping.

4. Shipping Costs 💰

Shipping costs are calculated at checkout based on the size, weight, and delivery location of your order.

  • Free Shipping: We offer free shipping on orders over [specific amount] within the UAE.
  • Standard Shipping Fees: Calculated based on your location and order size at checkout.


5. Delays in Shipping ⏳

While we make every effort to process and ship your order promptly, please note that unexpected delays may occur due to factors beyond our control, such as:

  • High demand or holidays.
  • Weather conditions or traffic issues affecting delivery.
  • Shipping partner delays.

In the case of any significant delays, we will notify you as soon as possible. 📢

6. Shipping Issues or Lost Packages 🛠️

If your package is lost, delayed, or damaged during transit, please contact our customer support team at shopsmartemirates@gmail.com  📧. We will work with our shipping partner to resolve the issue.

  • Damaged or Incorrect Items: If your item arrives damaged or incorrect, please provide photos of the damage and we will offer a solution as a replacement. 📸

7. Delivery Address 🏠

Please ensure that the delivery address you provide is correct and complete. Shop Smart Emirates is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

8. Return to Sender 📦

If your package is returned to us due to an incorrect address, missed delivery, or other reasons, we will contact you to arrange re-shipping. Additional shipping charges may apply for re-delivery.

9. Contact Us 📞

If you have any questions or need assistance with your order or shipping, feel free to contact us: